Custom Embroidered Bear

Shipping

We deliver anywhere within Canada and the United States.

All orders are shipped in 1 business day!

***DUE TO COVID-19 / ONTARIO LOCKDOWN DELIVERIES WILL BE DELAYED***

Standard Delivery (within 3-9 business days ) is $9.99 on orders under $55. Standard delivery is FREE on orders over $55 (*subject to change or cancellation without notice). Tracking is not available for the Standart Deliveries.

Expedited Delivery (1 to 2 business days) is $14.99 with Purolator.

What delivery method do you use?

We understand it is important that your items arrive in good hands and on time. This is why we use Canada Post for Expedited and Purolator for Express service. Great detail has been put into our system to ensure that the gifts you order will get to their destination no matter where that may be.

Q&A

HOW LONG DOES SHIPPING TAKE?

Your shipping time will vary according to the method (ground/air), the geographic location of the package destination and types of items ordered. Each product page gives you an idea of how long it takes for your order to be prepared. Within your shopping cart, we will give you the date your order will leave our warehouse, after personalization. During the check-out process, would add the duration of shipping time you choose to estimate when your parcel will arrive to you.

HOW MUCH DOES SHIPPING COST?

Standard Delivery (within 3-9 business days ) is $9.99 on orders under $55. Standard delivery is FREE on orders over $55 (*subject to change or cancellation without notice). Tracking is not available for the Standart Deliveries.

Expedited Delivery (1 to 2 business days) is $14.99 with Purolator.

Taxes are calculated based on delivery location and will display at checkout.

Purolator CANNOT deliver to PO Box.

WILL I GET A TRACKING NUMBER FOR MY SHIPMENT - STANDARD DELIVERY?

Yes for the majority of our items, once your order ships out of our warehouse you will receive an email which includes your tracking number. Some smaller items will be shipped via Canada Post regular mail and will not have a tracking number. If you don't see this email, please check your junk mail or bulk mail folder. If you don't receive your receipt nor tracking information via email then you likely typed in your email address incorrectly. You can contact us to get a copy of your receipt and your shipping tracking number: customerservice@thingsengraved.ca.

WILL I GET A TRACKING NUMBER FOR MY SHIPMENT - EXPEDITED DELIVERY?

Yes, once your order ships out of our warehouse you will receive an email which includes your tracking number.

DO YOU INCLUDE A RECEIPT IN THE PACKAGE WHEN IT'S SHIPPED? I DON'T WANT THE GIFT RECIPIENT TO SEE HOW MUCH I'VE PAID FOR THEIR GIFT.

We do not include an itemized bill with costs in your shipped box. We do include a packing slip which lists the items shipped with the Home and Shipping address shown. There are no prices shown on the packing slip.

CAN YOU WRAP THE GIFT BEFORE IT'S SHIPPED?

Yes, once you have an item or items in your online shopping cart, you can add gift wrap for each item, at a cost. You also have the option of including a note card that we hand-write on your behalf. Gift wrap is ideal if you are sending the gift directly to the gift recipient's address. Note: In-store we offer a complete gift bag service for all purchases.

WHAT IF I AM NOT HOME WHEN CANADA POST ATTEMPTS TO DELIVER MY PACKAGE?

If you are not home and Canada Post cannot deliver your parcel to your community mail-box, Canada Post will leave you a postcard which indicates the parcel pick-up location nearest to you. You will have 10-15 days to pick-up your parcel from the indicated depot before they return it to us. Generally, Canada Post sends a second notification after 10 days for unclaimed parcels. If you still don't pick up your parcel at the Canada Post outlet your package will be returned to us.

WHAT IF MY PACKAGE IS RETURNED TO YOU?

When we are required to re-ship your package due to an address error on your part, or failure to pick-up your parcel from a Canada Post outlet, you will be required to pay for the re-shipment of your package (even if the item was originally shipped with free shipping). To avoid this delay and cost, please ensure you give us the complete shipping address, including any apartment or units number for your house, during the checkout process. It is generally recommended to ship your parcel to a HOUSE/HOME address (vs. a business address).

WHAT ABOUT INTERNATIONAL SHIPPING OUTSIDE OF CANADA?

When shipping to the United States any taxes, tariffs, duty or brokerage fees will be the responsibility of the recipient and will be handled independently of thingsengraved.com